20th Aug 2018 by Travis Mitchell

Independent garages sometimes might not employ a dedicated receptionist purely for the fact its another financial outgoing which can be a strain on the garage if it's a small team. The downside is your phone will keep on ringing ringing ringing and all you just want to do is get on with the work at hand. MOT Manager can streamline the process as it's a fully automated system which reminds customers when their MOTs and servicing is due.

Step 1. is pretty straightforward but a few garages do overlook this step and we don't want you to fall at the first hurdle. MOT Manager will utilise every single customer which walks through your doors. That's right - bulb, tyre changes etc. Upon collection or drop off of their vehicle make sure you inputting their reg and mobile into MOT Manager and clicking save. The rest is history.

Step 2. Your customer receives a text three weeks before their MOT/service is due from your garage. It will even say the text message is from your garage name and not an unknown number. We stand out from spam. Within this text message, it will tell them their vehicle reg, deadline date and a call to action - this can either be a telephone number or a link to book online. (Booking in online will integrate straight into your digital MOT Manager diary).

Step 3. The customer arrives at the garage and you can see with the MOT Manager diary, that Karen is booked in at 9 AM, she is waiting with her vehicle and the MOT will be taking place on ramp 2. Job cards are automatically produced for your testers. Upon completion make sure you add her reg and mobile number back in again as it cleanses the system.